1. Overview & Identity

Royal Wrist is a Pakistani online boutique specializing in authentic branded watches. Their goal is to make premium timepieces accessible at competitive prices without compromising on quality and legitimacy. They carry both brand-new and “like-new” watches, ensuring strict authenticity and offering post-purchase support.

Their philosophy revolves around real watches, real value — offering transparent sourcing, warranties, and customer-first policies.

2. Contact Information & Online Presence

• Helpline / Mobile: 0308-0122278

• Email: info@royalwrist.pk

• Address: Office 4B, 4th Floor, Building 38-C, Lane 8, Main Khayaban-e-Muslim, DHA Phase 6, Karachi, Pakistan

• Website: royalwrist.pk

Social Media Handles

• Facebook: facebook.com/royalwristpk

• Instagram: instagram.com/royalwristpakistan

3. Product Categories & Offering

Royal Wrist’s catalog covers a wide range of watch types to cater to different budgets and style preferences.

• Watches – Brand New
  Fully packaged, sourced from authorized or outsourced distributors. These may or may not include international brand warranty.

• Watches – Like New
  Products that might have minor cosmetic flaws or lack original packaging but remain authentic and functional.

• Luxury Watches
  Premium international brands offering high-end craftsmanship and exclusivity.

• Fashion Watches
  Trendy designs from global fashion labels.

• Movement Types
  Quartz, automatic, chronograph, and other specialized timepieces.

• Accessories
  Watch organizers, table clocks, cufflinks, and perfumes.

4. Policies, Warranty & Customer Protection

• Authenticity Guarantee
  Every item sold is 100% genuine, either brand-new or authenticated as like-new.

• Warranty
  One-year seller warranty covering technical faults or manufacturing defects.

• Returns & Exchanges

  • Exchanges allowed within 7 days if a product is defective.

  • “Change of mind” returns are generally not accepted.

  • Returned items must be in new condition, complete with accessories, manuals, and serial tags.

• Delivery Times

  • Karachi: 1–3 working days.

  • Other cities: 2–5 working days.

  • Urgent delivery (1–2 days) available at extra cost.

• Payment Options
  Cash on delivery, bank transfers, debit/credit cards, and mobile wallets.

5. Strengths & Unique Selling Points

• Wide selection of authentic watches from global brands.

• Competitive pricing enabled by smart sourcing strategies.

• Clear warranty and return policies.

• Physical display and service center in Karachi, giving customers additional trust.

• Strong online presence through social media marketing.

6. Challenges & Considerations

• Lack of international manufacturer warranty on some watches may discourage certain buyers.

• “Like-new” watches may create misunderstandings if packaging or appearance expectations aren’t clearly explained.

• Reliance on imports means exposure to currency fluctuations and supply delays.

• Strong competition in the local e-commerce and watch retail sector.

7. Mission & Values

Royal Wrist’s mission is to provide accessible, high-quality branded watches, blending authenticity, value, and excellent customer service.

Core values include:

• Authenticity

• Value for money

• Transparency

• Customer satisfaction

• Reliability

8. Customer Experience

• Easy online shopping experience with categories by brand, movement, and product condition.

• Physical service center in Karachi allows customers to view items, inspect quality, and process exchanges or warranties.

• Multiple payment methods, including cash on delivery for convenience.

• Order tracking available for transparency.

9. Summary

Royal Wrist stands as a leading Pakistani watch retailer, offering a diverse range of authentic branded timepieces. With competitive pricing, a strong authenticity guarantee, flexible payment methods, and excellent customer support, the company bridges the gap between global luxury and local affordability. Their dual presence — both online and through a service center — makes them a trusted choice for watch enthusiasts across Pakistan.